Operations Management

Competitiveness integrating production and logistics

Managing Operations (production and logistics) is a fundamental competitive factor for our enterprises: balancing efficiency, service and cost efficiency is increasingly harder and it requires continuous adjustments in terms of technologies, management processes and mostly people’s skills.

Efficiency, speed and reliability of the operations processes are the performance areas in which we have to act daily, and this applies to industrial businesses as well as to services. In order to achieve the operations excellence goals that competitors and customers force us into, we need an in-depth knowledge of the fundamental principles of production  management and logistics, a sound mastery of the technical and organizational best practices, on top of being constantly updated on the most advanced application experiences.

Transforming operations into a source of competitive advantage means being able to integrate these three elements into a consistent vision and pursuing it with tenacity and determination. The course also deals with topics such as  Operations StrategyPlanning and ControlManufacturing ManagementLogistics Management  and Service Operations Management. In addition, the course also features three seminars:  Cost Management and production decisionsChange Management  and Digital Operations Management.

The course allows improving quality, constantly optimizing processes and eliminating useless resource wastes.

Attending this course means taking an important step to gain effectiveness and efficiency. Lectures are held by a faculty that includes academics, consultants and corporate managers, plus the enriching exchange of views with the other participants.

The course consists of 10 classroom days (Fridays and Saturdays), five months in total.

To become competitive integrating Production and Logistics, contact the course director. 

Mauro Marini

Mauro Marini

Director of Education

" Efficiency, speed and reliability of the operations processes are the performance areas in which we have to act daily, and this applies to industrial businesses as well as to services. In order to achieve the operations excellence goals that competitors and customers force us into, what we need is an in-depth knowledge of the fundamental principles of production management and logistics, a sound mastery of the technical and organizational best practices, on top of being constantly updated on the most advanced application experience. "


The course includes a total of 10 full time classroom days, organized into 5 modules on Friday/Saturday over 5 months.

The modules are broken down as follows:

Operations Strategy
Planning and Control
Manufacturing Management
Logistics Management
Service Operations Management

The dates of the lessons are:

  • 29-30 November 2019
  • 10-11 January 2020
  • 7-8 February 2020
  • 28-29 February 2020
  • 13-14 March 2020


There are also three seminars:

  • Cost Management e decisioni produttive
  • Change Management
  • Digital Operations Management



  • How Operations support business strategy
  • Choose the production model according to the market
  • Models for the internationalization of production and footprint
  • Supply Chain and supply systems
  • Strategic management of purchases

  • Sales and operations planning
  • Main planning and MPS
  • Material management methods: MRP and stock management
  • Operational planning and production control
  • Supporting software - Schedulers and MES

  • Measuring for Improvement: Key KPIs
  • Quality first
  • Lean manufacturing and its principles
  • World Class Manufacturing
  • Six Sigma

  • Progettare magazzini al servizio della produzione e del cliente
  • Leve per il miglioramento del servizio e per l’ottimizzazione dei sistemi logistici
  • Definizione del corretto livello e tipo di automazione: tecnologia dove e quando serve
  • Software di supporto – WMS/TMS, sistemi per la tracciabilità e l’identificazione dei materiali
  • Monitoraggio e controllo delle performance: i KPI logistici
  • Reti distributive e ottimizzazione dei trasporti
  • Outsourcing logistico: rischi, benefici e complessità

  • Specificity of services
  • Factors that affect the efficiency and quality of services
  • The human factor
  • Service Operations Management: principles of process efficiency
  • On the border between Manufacturing and Services: After Sales and Servitization

Learning method

During the residential, 5 thematic modules are treated. The program is enriched by an online platform where the materials of the lessons will be available, as well as additional ideas for further details.


Networking takes place between students in the same class, between participants and lecturers, and with students from other courses or previous editions of the same program.


Over the years, our partners have been constantly involved in the various activities that make up the structure of our programs. Companies belonging to our network participate in project work and master classes; they actively contribute to introducing guest speakers and organizing company visits. Our partners are our first supporters: they sponsor various scholarships, host internships for students and provide professional opportunities for graduates.


The partner companies of Bologna Business School are:

Aeroporto G. Marconi Assicoop Bologna Metropolitana Automobili Lamborghini Bologna Fiere Brevini Power Transmission Camera di Commercio di Bologna Camera di Commercio di Ferrara Camera di Commercio di Forlì-Cesena Camera di Commercio di Modena Camera di Commercio di Rimini Camst Carpigiani Group Cassa di Risparmio in Bologna Confcommercio Emilia Romagna Confindustria Emilia Romagna Coswell Datalogic Ducati Motor Holding Enel Engineering Ingegneria Informatica Expert System Falorni Fastweb Ferrarelle Ferrari Ferretti Group Finalma Fondazione Carisbo Fondazione Cassa Risparmio Cesena Fondazione Cassa Risparmio di Cento Fondazione Cassa Risparmio di Imola Fondazione Cassa di Risparmio di Carpi Fondazione Cassa di Risparmio di Ferrara Fondazione Cassa di Risparmio di Padova e Rovigo Fondazione G. Marconi Fondazione IBM Italia Fondazione Isabella Seràgnoli Fondazione del Monte di Bologna e Ravenna Fondazione per la Collaborazione tra i Popoli Food Trend Foundation Furla Google Italia Granarolo GroupM Gruppo Coesia Gruppo Sistema H-ART HSPI Haworth Hera Horsa IBM Italia IMA Iconsulting Intesa San Paolo KPMG Advisory Laboratori Guglielmo Marconi Landi Renzo Legacoop Bologna Lighthouse Manutencoop Mape Maps Masai Italia Maserati Microsoft Italia Montenegro N.C.H. Nuovi Cantieri Apuania Olidata Onit Group Opera Santa Maria del Fiore Philip Morris Italia Poltronesofà Regione Emilia-Romagna Ricoh S.E.C.I. Gruppo Industriale Maccaferri SAP SCS Consulting STMicroelectronics Schneider Electric Seps Technogym Teuco The Boston Consulting Group Toyota Material Handling Italia Trevi Group Umberto Cesari UniCredit Unieuro Unindustria Bologna Unipol Vem Sistemi Veronesi Viabizzuno Videoworks Volvo Car Italia WPP Italia Yoox Net-A-Porter Group


The registration fee for the program is 4,000 Euros (plus VAT) to be paid by the start date of the course.

There are special terms for early enrolments.

The fee includes attendance at the program, all study materials available through the online platform and access to Bologna Business School services, which include: personal wi-fi BBS account, use of Computer Lab PCs, use of study areas and access to the internal gym.
In the School park there is a large free car park.

Discounts are available:

  • for Business Network companies;
  • for BBS Alumni;
  • for groups of at least 3 people.


Alumni and companies can check the availability of vouchers at the Interprofessional Fund of reference:

Fondimpresa - for middle managers/ middle management
Fondo Dirigenti PMI - for managers of Industrial SMEs
Fondirigenti - for managers
Fon.Coop - for cooperative companies







The course is reserved for a maximum of 20 participants with at least 2 years of work experience.


To register, simply download the registration form and send it by email or fax (051 2090112).


At the end of the course, a participation certificate is issued (upon reaching 80% of classroom hours).
The documents used in the classroom and any further reading or exercises will be uploaded to our platform, whose credentials will be delivered in the classroom.
Should a group of colleagues wish to participate in the program, it is possible to contact the Program Manager to evaluate an ad hoc participation price.
Our short courses do not require a specific course of study. It is important to have a few years of work experience behind you that can help you, inside the classroom, by bringing real cases dealt with and solutions adopted during your work.
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