Improving communication in the professional sphere is critical to the success of the team and the company.
This course provides useful elements for developing effective communication in a business setting.
This course will enable participants to increase awareness of their talents and limitations in interpersonal communication. It will also allow participants to enhance the former and reduce the latter. It provides the opportunity to learn specific techniques for each topic covered: from assertiveness to communicating in conflict. In this way, people can have a wider range of possible solutions for addressing communication issues.
The course consists of 4 modules resulting in a total of 7 learning sessions in a hybrid formula: 1 full-time on-campus session, 5 online sessions of 3 hours each and 1 online session of 8 hours.
The course is aimed at office workers, managers and executives who wish to improve their personal and communication skills.
The people who participate in the course want to improve themselves first and foremost as individuals and then as professionals. They believe that relationships with others are a ground to be understood, cultivated, made fertile, and made to grow. They know that any results they can bring home will be all the more profound and lasting the more they have refined a good relationship with the people they have interacted with. To do this they know that communication is the most important tool to know and apply. Listening, understanding, giving and receiving feedback, knowing how to listen to one’s own and others’ needs, knowing how to be clear and direct are all skills that, if nurtured, lead people to often unexpected results both in terms of performance and of relational well-being.
The program lasts 31 hours and consists of: 7 face-to-face meetings with the lecturer, 15 hours of e-learning, 2 hours of individual coaching and 2 hours of certified assessment.
The teaching methodology is supported by an e-learning platform where materials and exercises will be uploaded for study and further learning in between teaching sessions. Each module is preceded by preparatory work: study of materials, case studies, answers to questionnaires and quizzes, tests. Each module will be followed by the participant’s personal work on specific cases.
Participants will have the opportunity to avail themselves of two individual coaching sessions with the lecturer to discuss a specific topic of interest among those covered in the course.
The program also includes a Talent Insight DISC&Driving Force assessment service (DISC behavioral profile and Motivational Forces). Each participant will receive a personal report of their communication mode and motivational strengths, on which they can consciously work to develop and enhance their potential when interacting with counterparts (internal and external clients). The creation, analysis and return of the profile will be handled independently by a TTI-certified professional external to BBS. Thanks to the TI DISC&DF assessment service, participants will receive a thorough analysis of their own characteristics, helpful in understanding what the main characteristics are that distinguish them, the best contexts in which they can express themselves and those in which they will have difficulties and how to deal with them.
Accreditation
Bologna Business School is EQUIS – EFMD Quality Improvement System accredited, one of the most important international quality assessment and continuous improvement systems for Schools of Management and Business Administration.
Massimo Franceschetti
Direttore Esecutivo
massimo.franceschetti@bbs.unibo.it
" Today, communication between people is one of the most important skills to be developed, in the face of still too little education on the subject. Be it within businesses, the family, the social groups one is a part of, knowing how to communicate consciously is essential. Common sense and do-it-yourself are no longer enough. It is necessary to acquire a deeper personal and personalized knowledge of the topic. That is why it is important to invest in these paths that offer a concrete and real contribution to personal growth and communication skills. "
Structure
Structure
The course consists of 7 learning sessions in hybrid format: 1 full time on campus session, 1 full time online session and 5 online sessions of 3 hours each.
The course is organized as follows:
- 31 hours of lectures (on campus/online)
- 15 hours of e-learning activities
- 2 hours of individual coaching
- 2 hours of assessment
The dates of the learning sessions are as follows:
- May 4, 2024, 9:00 a.m.–6:00 p.m.- ON CAMPUS
- May 16, 2024, 5:00 p.m.–8:00 p.m. – ONLINE
- May 22, 2024, 5:00 p.m.–8:00 p.m. – ONLINE
- June 13, 2024, 5:00 p.m.–8:00 p.m. – ONLINE
- June 18, 2024, 5:00 p.m.–8:00 p.m. – ONLINE
- July 4, 2024, 5:00 p.m.–8:00 p.m. – ONLINE
- July 9, 2024, 9:00 a.m.–6:00 p.m.- – ONLINE
4 learning modules will be covered in depth:
- Effective communication: the basics
- Effective communication in groups
- Assertive communication
- Communication providing feedback
COURSES
- La comunicazione: è tempo di cambiare approccio alla comunicazione efficace, da una visione meccanica e riduttiva ad una organica, ecologica ed etica
- Come curare la comunicazione: cosa osservare, cosa non considerare
- La necessità di capire come funziona il linguaggio per imparare a parlare
- La necessità di capire come funziona la mente per imparare ad ascoltare (e a non ascoltare)
- Il ruolo della ripetizione
- Elementi di base di un gruppo di lavoro
- Comunicare obiettivi
- La comunicazione e il ruolo
- La gestione delle regole
- Comunicazione e rispetto
- La comunicazione trasparente
- La comunicazione organizzata
- La comunicazione in gruppo online
- Cos’è e come funziona l’assertività
- Imparare ad essere diretti e trasparenti
- Comunicare esigenze proprie e ascoltare quelle altrui
- Imparare a dire no, quando serve
- Imparare a gestire il sì condizionato
- Imparare a comunicare con domande
- Dare feedback: condizioni, azioni, attenzioni
- Ricevere feedback: affrontare i propri limiti è il vero salto di qualità professionale
Faculty
Faculty members at Bologna Business School work together offering outstanding teaching standards. An international and interdisciplinary approach is guaranteed by a joint team of distinguished national core professors, adjunct, visiting professors, guest speakers and top managers.
Networking
Networking takes place between students of the same class, between participants and lecturers, as well as with students from other courses or previous editions of the same program.
COMPANIES
Over the years, our partners have been continuously involved in various activities that make up the structure of our programs. Companies belonging to our network participate in project work and master classes; they contribute actively in introducing guest speakers and organizing company visits. Our partners are our first supporters: sponsoring various scholarships, hosting internships for students, and providing career opportunities for graduates.
The Bologna Business School’s business partners are:
AEROPORTO G. MARCONI ASSICOOP BOLOGNA METROPOLITANA AUTOMOBILI LAMBORGHINI BOLOGNA FIERE BREVINI POWER TRANSMISSION CAMERA DI COMMERCIO DI BOLOGNA CAMERA DI COMMERCIO DI FERRARA CAMERA DI COMMERCIO DI FORLÌ-CESENA CAMERA DI COMMERCIO DI MODENA CAMERA DI COMMERCIO DI RIMINI CAMST CARPIGIANI GROUP CASSA DI RISPARMIO IN BOLOGNA CONFCOMMERCIO EMILIA ROMAGNA CONFINDUSTRIA EMILIA ROMAGNA COSWELL DATALOGIC DUCATI MOTOR HOLDING ENEL ENGINEERING INGEGNERIA INFORMATICA EXPERT SYSTEM FALORNI FASTWEB FERRARELLE FERRARI FERRETTI GROUP FINALMA FONDAZIONE CARISBO FONDAZIONE CASSA RISPARMIO CESENA FONDAZIONE CASSA RISPARMIO DI CENTO FONDAZIONE CASSA RISPARMIO DI IMOLA FONDAZIONE CASSA DI RISPARMIO DI CARPI FONDAZIONE CASSA DI RISPARMIO DI FERRARA FONDAZIONE CASSA DI RISPARMIO DI PADOVA E ROVIGO FONDAZIONE G. MARCONI FONDAZIONE IBM ITALIA FONDAZIONE ISABELLA SERÀGNOLI FONDAZIONE DEL MONTE DI BOLOGNA E RAVENNA FONDAZIONE PER LA COLLABORAZIONE TRA I POPOLI FOOD TREND FOUNDATION FURLA GOOGLE ITALIA GRANAROLO GROUPM GRUPPO COESIA GRUPPO SISTEMA H-ART HSPI HAWORTH HERA HORSA IBM ITALIA IMA ICONSULTING INTESA SAN PAOLO KPMG ADVISORY LABORATORI GUGLIELMO MARCONI LANDI RENZO LEGACOOP BOLOGNA LIGHTHOUSE MANUTENCOOP MAPE MAPS MASAI ITALIA MASERATI MICROSOFT ITALIA MONTENEGRO N.C.H. NUOVI CANTIERI APUANIA OLIDATA ONIT GROUP OPERA SANTA MARIA DEL FIORE PHILIP MORRIS ITALIA POLTRONESOFÀ REGIONE EMILIA-ROMAGNA RICOH S.E.C.I. GRUPPO INDUSTRIALE MACCAFERRI SAP SCS CONSULTING STMICROELECTRONICS SCHNEIDER ELECTRIC SEPS TECHNOGYM TEUCO THE BOSTON CONSULTING GROUP TOYOTA MATERIAL HANDLING ITALIA TREVI GROUP UMBERTO CESARI UNICREDIT UNIEURO UNINDUSTRIA BOLOGNA UNIPOL VEM SISTEMI VERONESI VIABIZZUNO VIDEOWORKS VOLVO CAR ITALIA WPP ITALIA YOOX NET-A-PORTER GROUP
FEES
FEES
The registration fee for registrations from companies and institutions is 3,500 euros (plus VAT) to be paid by the start date of the course.
The registration fee for individual registrations is 2,800 euros (plus VAT) to be paid by the start date of the course.
The fee includes attendance at the program, all study material available through the online platform and access to Bologna Business School services, which include: Alma personal wi-fi account, use of Computer Lab PCs, use of study areas and access to the internal gym. A large free car park is available in the school park.
Discounts are available:
- for early registrations;
- for Business Network companies;
- for Alma/BBS and Profingest Alumni;
- for groups of at least 3 people.
INTERPROFESSIONAL FUNDS
Alumni and Companies can check the availability of vouchers at the Interprofessional Fund reference:
Fondimpresa – for middle management
Fondo Dirigenti PMI – for managers of industrial SMEs
Fonditalia
Fondirigenti – for managers
Fon.Coop – for Cooperatives
REQUIREMENTS
The course is reserved for a maximum of 10 participants.
APPLICATION PROCESS
To register, simply download the registration form and send it by email.
FAQs
At the end of the course, a participation certificate is issued (upon reaching 80% of classroom hours).
The documents used in the classroom and any further reading or exercises will be uploaded to our platform, whose credentials will be delivered in the classroom.
Should a group of colleagues wish to participate in the program, it is possible to contact the Program Manager to evaluate an ad hoc participation price.
Our short courses do not require a specific course of study. It is important to have a few years of work experience behind you that can help you, inside the classroom, by bringing real cases dealt with and solutions adopted during your work.
