The importance of interpersonal relationships in business dynamics

4 October 2019

The true value of a company? People, even before ideas, projects and budgets. The HR experts have no doubts: human capital is the force on which to leverage to guarantee the success of the company.
People before roles, because intelligence, energy and positive attitude are as important elements as the ability to learn and the predisposition to share information. More and more companies are focusing on interpersonal relationships to ‘humanize the organization’, a key objective of Dale Carnegie‘s research, author of the best seller ‘How to treat others and make friends with them’. Back in 1936, the American writer and teacher devoted a broad chapter to the ability to relate to others. “Success rarely comes from the individual, and even if that were the case, a success that cannot be shared often takes on the flavor of a bitter defeat”.

The importance of team work is an aspect that has been stressed for years, but never as in the last decade has it assumed a decisive weight within the interaction between the individual employee and the company itself. The equation is simple: the well-being of the worker is directly proportional to the sense of belonging to the company to which he belongs.

Companies have therefore begun to use new organizational models that on the one hand analyze the skills and personal attitudes of the individual, and on the other stimulate empathy among employees. Greater attention to psychological and motivational aspects is confirmed by the emergence of new fields of study, such as work psychology and ergonomics, the latter aiming to identify the most suitable solutions to the psychophysical needs of workers.

According to Human Capital Trends 2019, the survey conducted by Deloitte on over 10,000 Businesses and HR Leaders in 119 countries to analyze company dynamics at an international level, showed that 75% of respondents consider the employee experience to be essential: investing in the experience of employees means building a corporate culture based on the well-being of the individual, with direct consequences in terms of performance and productivity. Combining personal emotions and business needs is a practice that cannot be ignored by the team leader.

The Open Program Interpersonal Skills proposed by BBS aims to complete managerial training by focusing on interpersonal dynamics that are established in a work environment, with the aim of creating relationships based on respect, trust and loyalty. A good leader is equipped with soft skills and relational skills essential to consolidate the team, aligning the company objectives with those of the individuals.

After all, you know: team work divides tasks and multiplies success.


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