Interpersonal skills for business

22 January 2024

The development of interpersonal skills, or relationship skills, is one of the most relevant issues in the business world. Quality in relationships and strong communication skills are at the core of business dynamics, and managers capable of managing the complexity of social and interpersonal relationships become the focus of activities: optimal mindsets and tools enable the creation of winning teams, with a positive spillover effect on business development.

Awareness of one’s relational ways (with oneself, with others and with professional roles), sensitivity and positive attitudes are the foundations of the human and relational skills that make a manager a true leader: respected and listened to by the team because of positive example and not because of role imposition.

Developing these skills requires paths that until recently have been left to experience or personal talents. Today, there are strategies for developing these skills like any other skill needed by the manager who wants to add strong value to the company. Bologna Business School offers dedicated curricula, such as the Interpersonal Skills for Business Open Program: a part-time, hybrid program aimed to develop the art of relationships. Based on a modern and powerful, fully experiential strategy, this BBS course offers its participants the opportunity to improve relational characteristics through the analysis and study of their strengths and difficulties.

But, what does it mean to improve interpersonal skills?

Learning to communicate clearly: being able to actively listen, be empathetic, and transmit messages assertively and effectively allows one to reduce stress, avoid mistakes, and create harmony in the team.

Knowing how to negotiate: being able to handle conflict situations constructively allows for win-win solutions that satisfy all parties involved.

Managing people: well-practiced leadership is motivating, and inspiring. It involves and guides others toward a goal.

Developing empathy: being able to understand the point of view of other people, making them comfortable, enables positive and constructive relationships with colleagues, clients and co-workers.

Networking: building professional networks based on trust and respect creates powerful bonds that can be crucial to working life.

Learning to manage time and priorities. The great manager is a great conductor: he knows how to set the rhythm, bring in the right role at the right time, and guide his employees according to the order of importance of the tasks at hand.

BBS‘s Interpersonal Skills for Business Open Program aims to train professionals to develop their own and others’ interpersonal skills through individual coaching programs led by mentors and supported by a Faculty of Excellence. Practical knowledge that is immediately spendable in the company and directly learned from faculty and executives is the ticket to turning one’s talents into skills.

Developing interpersonal skills requires practice and ongoing commitment, as well as external feedback. Bologna Business School is at the forefront of offering mentoring courses, now included in most Master‘s programs, and offers with its Interpersonal Skills for Business Open Program a course of study dedicated specifically to these issues, intending to provide a “toolbox” for transforming a good manager into a complete leader.


Learn about the BBS Master’s program with a focus on interpersonal skills:

Interpersonal Skills for Business Open Program


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