ITALY Full Professor of Public Management University of Parma Visiting Faculty
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Antonello Zangrandi is full professor of public management at the University of Parma. He is Director of the Master’s program in Health and Social Services Management at the very same same university, a lecturer at the School of Management of the L. Bocconi University in Milan, and scientific coordinator of managerial training courses for executives of the National Health Service.


The public governance of PAs increases the effectiveness of policies and public strategies and of their related performances in the perspective of the creation of Public Value, where specific innovative organizational models are designed. The organizational design has the aim of understanding the way in which an organization works, and what determines organizational behaviors in order to provide the management with methods and tools to design the piece of organization they lead. The contents include the systemic view of the organization and design tools which are result-oriented, and also directed towards administrative simplification and accountability. The analyzed tools go from process reengineering to the lean approach.

The Public Value Manager will be able to design innovative organizational models in the framework of process simplification, fostering an adaptive organizational culture. The Manager will be able to understand the determining features of their organization, in terms of processes and behaviors. Secondly, the Manager will design the organization defining organizing roles and modifying organizational processes. Thirdly, the Manager will be aware of which methods and techniques are relevant to generate the organizational change, and finally will be able to propose to other organizational levels the necessary changes to pursue their goals, in the framework of simplification and accountability as for results.