Professor Ketian Dou is a marketer who brings together data-driven insights, cultural sensitivity, and creative intuition into the work she does. She studied Engineering at The University of British Columbia (Canada), Design, Fashion, and Luxury Goods at Bologna Business School’s Global MBA program, and Digital Media Design at Harvard University (USA). She was the Head of China Go-to-Market and digital media at SSENSE, a luxury fashion e-Commerce company that partnered with hundreds of designers (such as Alexander McQueen, Balenciaga, Balmain, Bottega Veneta, Brunello Cucinelli, Cartier, Christian Louboutin, Dolce&Gabbana, Fendi, Gucci, Max Mara, Saint Laurent, Thom Browne, Valentino, Versace, etc) and established the company’s presence in the Chinese market. Later, she became the Head of Paid Social and Influencer Marketing at Udemy Inc and participated in the company’s journey to IPO.
Today, Ketian works on the central marketing team at Amazon, responsible for the automated marketing programs and creator/influencer programs. She teaches the Digital and Data Marketing Communications at West Virginia University, Marketing Management at Bologna Business School, and Digital Project Management to corporate clients. She is also an advisor and a consultant for GLG, Capvision, AlphaInsights, Dialectica, Guidepoint, Third Bridge, and Stream Research. Having lived in 7 countries and worked in a diversity of industries, Ketian loves studying the psychological and cultural influences behind market phenomena, as well as leveraging data to advocate for marketing initiatives.
Ketian enjoys traveling (visited 40+ countries and counting), hiking, making soundscapes, and occasional piloting (she learned to fly in old Cessna 152s). As a BBS alumna, she is excited to share her experience and help support students who are interested in a career in Marketing.
Marketing activity is the core of operating business. It provides the managerial focus for interfacing with customers and the source of intelligence about customers, competitors, and general environment.
In order to make effective strategic decisions, managers must identify and measure consumers’ needs and wants, assess the competitive environment, select the most appropriate customer targets and then develop marketing programs that satisfy consumers’ needs better than the competition. Further, marketing focuses on the long-run relationship of a company to its customers as well as short-run
sales and profits.
The second part of the course focuses on the decisions that managers make and the tools that they use to support an effective marketing strategy. The attraction and retention of profitable customers must involve consideration of the product or service being offered, the way in which the product is sold and distributed, how pricing is set and structured, and how the value of the offering is communicated.